Last Updated: March 31, 2024
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Digital products
To complete your return, please read below
| Defective Products | Non-defective Products | |
|---|---|---|
| Return Policy | 30 days | 30 days |
| Return Address | Submit a request from your account stating the issue and attach a clear picture. | Send an email to support@simplybebydee.com stating the issue with your order/product. |
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment, within 3-4 weeks.
Late or Missing Refunds
If you haven’t received a refund within 3-4 weeks, please check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all the above actions and still have not received your refund, please contact us at support@simplybebydee.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@simplybebydee.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, please follow the directions on the table in the Overview section.
You will be responsible for paying for your shipping costs for any returns. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please allow processing and shipping time for your exchanged product to reach you.
If returning a more expensive item, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help??
Please follow the directions on the table in the Overview section for questions related to refunds and returns.
If you have additional concerns or questions, please contact us at support@simplybebydee.com.